When most kids are asked what they want to do when they grow up, the answers are all over the map. Answers like nurse, veterinarian, or teacher may come up frequently. It makes sense. Most kids love to help people and animals. It’s actually almost natural. There’s at least 1 answer that won’t be heard. Yep, you guessed it… Exterminator!
It depends on what people expect from an exterminator. There are plenty of exterminators that just “Spray for Bugs”. If that’s the expectation, then maybe the kids are on to something.
Let’s try a different definition. Let’s set the expectations a litter higher. “A pest professional who solves bug problems and provides comfort to people and families”.
It seems most people would rather chose a Pest Professional than an Exterminator. So where does Presidio fit in? You guessed it… Neither one!
Mix together an almost unhealthy desire to exceed the expectations of every customer with a dedication to doing things the right way. Add an insane ability to think outside the box and challenge old school thought processes. Sprinkle in a determination to listen and understand. A genuine and patient communication style. A demeanor that makes people at ease. That’s Presidio!
Owner and Founder Bobby Wilford grew up and spent 10 years with a family owned automotive firm that shared and developed his passion for doing it better. Customer service was a way of life. The answer to every question was guided by “what was in the best interest of the customer”. It was soo easy to do the right thing. It was a culture! It shaped his personality.
Transitioning to the Pest Control Industry for the next 10 years was easy. Working for the Big companies was never home though. They never shared in his passion for service. There was never an enthusiasm for listening. Never an ideal guided by what was in the customers best interest. There’s an old saying that you can learn everything you need to know in business from your Customers, your Co-workers, and your competition. ……..You just have to Listen!
They listen to their Co-workers – a few of which have left higher paying Jobs to be part of the Presidio team. Feedback and ideas are required and necessary to keep improving.
They listen to their Competition – Presidio is often referred to customers from their competition. A lot of the competition has great values but maybe not the resources or equipment. A referral from our competitors is of the highest honor, they know their customer will be treated right.
They listen to their Customers and that is their #1 priority. Period.
Jason is a great addition to the team and has been a hands on worker for the last 12 years. He is a fun loving soul that was born to work in our industry. Also an outdoorsman, Dean loves to 4 wheel and loves animals. When Rebel needs a place to stay. Dean is his man.
Kane is a talented employee and a character person who we are glad to have on the team. After being with the national companies for years he is happy to be among like minded people who value taking care of the customer. Kane and his wife Stephanie have 2 cats (Maymay and Sebastion) and live on a beautiful piece of land in Clarkston where they spend their spare time gardening and enjoying the outdoors
Matt Grew up always having different ideas of what he wanted to be as an adult.. As he looks back, he realized that all of the career paths that interested him had to do with helping people.
Scott Has been with Presidio for over 7 years now. Scott has a military background and all the positive characteristics you would expect with that experience. He believes in being on time…
Bill became co-owner in 2021 and is a full time active hands on member of our team. Bill has a wife Stacey and 3 teenage boys (Ethan, Andrew, and Matthew). Bill loves the Dallas cowboys for some reason.
Bobby and Bill met almost 25 years ago as young men and looked up to each other from that point on. Bill is a talented customer oriented leader who connects with every person he interacts with. When you call Presidio, Bill will likely answer the phone and will immediately make you feel like you’ve made a new friend. The skill-set and passion for helping people and doing things the right way, make Bill a perfect fit with our culture and beliefs.
Presidio is fortunate to have him on our team.
Bobby Wilford is the Owner and lead exterminator at Presidio Pest Management. He worked as operations manager for a major pest control company for seven years, and is a member of the National Pest Management Association.
